Frequently Asked Questions

What is Ayurveda?

Ayurveda is a holistic healing system that originated in India over 5,000 years ago. It focuses on balancing the mind, body, and spirit through natural remedies, lifestyle practices, and nutrition to promote overall health and wellness.

Are your products 100% natural?

Yes, at Herbs & hugs, we prioritize purity and sustainability. Our products are made from 100% natural ingredients,carefully sourced and formulated to ensure maximum efficacy and safety.

How do I know which product is right for me?

To determine which product best suits your needs, we recommend assessing your individual health goals. You can also consult with a qualified Ayurvedic practitioner or reach out to our customer support team for personalized recommendations based on your specific wellness concerns.

Are your products safe for all skin types?

Our products are formulated with natural ingredients that are generally safe for all skin types. However, we recommend performing a patch test before using any new product to ensure compatibility with your skin.

How should I store my Herbs & hugs products?

To maintain the integrity and freshness of our products, please store them in a cool, dry place away from direct sunlight. Keep the lids tightly closed when not in use.

Can I use multiple products from your rangesimultaneously?

Yes, many of our products are designed to complement each other. However, it's best to follow the instructions on each product and consult with a wellness expert if you have specific concerns.

What is your return policy?

We take pride in the quality of our products. If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order for assistance with returns or exchanges.

Do you offer international shipping?

Yes, we offer international shipping to select locations. Please check our Shipping Policy on the website for more details on international orders.

How can I contact customer support?

You can reach our customer support team via email at customersupport@herbsandhug .com or by filling out the contact form on our website. We're here to help!

How can I stay updated on new products and promotions?

To stay updated on our latest products, offers, and wellness tips, subscribe to our newsletter and follow us on our social media channels.

Are your products certified organic?

Yes, many of our products are certified organic and made with ingredients sourced from organic farms. Please check the product descriptions for specific certifications.

Do you test your products on animals?

No, we are committed to cruelty-free practices. We do not test our products on animals, and our products are suitable for those who prefer cruelty-free options.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and other secure payment methods. Please see our Payment Information page for more details.

How long does shipping take?

Shipping times vary depending on your location. Orders are typically processed within 1-2 business days. For domestic orders, delivery usually takes 3-5 business days. International shipping times may vary. Please refer to our Shipping Policy for more information.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the delivery status of your package.

Do you offer gift wrapping or gift cards?

Yes, we offer gift wrapping services and digital gift cards. You can select these options at checkout or visit our Gift Services page for more details.

Are your products gluten-free and vegan?

Many of our products are gluten-free and vegan. Please refer to individual product descriptions for detailed ingredient information and certifications.

How do I apply or use your products?

Usage instructions are provided on each product's packaging and on our website under the product details. If you have any uestions, feel free to contact our customer support team.

What if I have allergies?

We list all ingredients used in our products on the packaging and on our website. If you have nown allergies,please review the ingredient lists carefully. Consult with a healthcare professional if you have concerns.

Do you offer bulk discounts?

Yes, we offer bulk purchase discounts for select products. Please contact our sales team at sales@herbsandhugs.com for more information on bulk orders and pricing.

Do you have a physical store location?

Currently, we operate exclusively online through herbsandhugs.com. This allows us to serve customers worldwide efficiently.

How can I become a distributor or affiliate?

We welcome partnerships! Please reach out to us at partnerships@herbsandhugs.com for more information on becoming a distributor or affiliate.

Are your products safe to use during pregnancyor breastfeeding?

Some Ayurvedic products may not be suitable during pregnancy or breastfeeding. We recommend consulting with a healthcare professional before using any new products during this time.

Do you offer personalized Ayurvedicconsultations?

While we provide general guidance, we do not offer personalized Ayurvedic consultations at this time. We recommend consulting with a qualified Ayurvedic practitioner for personalized advice.

What is the shelf life of your products?

The shelf life varies by product. Each product includes an expiration date on the packaging. Generally, our products have a shelf life of 12-24 months when stored properly.

Are your packaging materials eco-friendly?

8Yes, we are committed to sustainability and use eco-friendly, recyclable packaging materials whenever possible.

Can I change or cancel my order after it hasbeen placed?

If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

Do you offer samples?

We occasionally offer samples with orders or during promotional periods. Please subscribe to our newsletter to stay informed about special offers and sample availability.

What if my order arrives damaged?

If your order arrives damaged, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund as appropriate.

Do you have a loyalty or rewards program?

Yes, we value our customers and offer a loyalty program where you can earn points on purchases to redeem discounts on future orders. Sign up on our website to start earning rewards.