Shipping Policy
At Herbs & Hugs Ventures Private Limited ("we," "us," "our"), we are committed to delivering your purchases in a timely and reliable manner. Please review our shipping policy to understand how we manage orders, deliveries, and shipping costs.- Order Processing
- Orders are processed Monday through Friday, excluding public holidays.
- All orders placed before 12:00 PM IST will be processed on the same day. Orders placed after 12:00 PM IST will be processed on the next business day.
- Once your order is processed, you will receive a confirmation email with details about your purchase, including an estimated delivery time.
- Shipping Charges
- Standard Shipping: Shipping charges are calculated based on the weight of the product and the destination. The exact shipping charges will be displayed during checkout.
- Free Shipping: We offer free shipping on orders above INR 350 within India.
- For international shipping, charges vary based on destination and will be calculated at checkout. Please note that international shipments may be subject to customs fees, taxes, and duties, which are the responsibility of the recipient.
- Shipping Time
- Domestic Deliveries: Standard delivery within India typically takes 3–7 business days, depending on your location.
- International Deliveries: Delivery times vary based on the destination country and can range from 7–20 business days. Please note that unforeseen circumstances such as customs delays may affect shipping times.
- Shipping Partners
We partner with Shiprocket- which have reliable courier services to ensure your order reaches you safely and on time.
- Delivery Notifications
- Once your order is dispatched, you will receive a shipment confirmation email with tracking information.
- You can track your order using the tracking number provided in the email. If you face any issues with tracking, please contact our customer service team.
- Address & Contact Information
- Please ensure that the shipping address and contact information provided during checkout are accurate. We are not responsible for delays or failed deliveries due to incorrect information.
- If you need to modify your shipping details after placing an order, please contact us immediately. We will try our best to accommodate changes, but we cannot guarantee them once the order has been processed.
- Undeliverable Packages
- In cases where packages are returned to us due to incorrect address or multiple failed delivery attempts, we will notify you and arrange for re-delivery. Additional shipping charges may apply.
- If the package remains undeliverable, we will refund the order value minus shipping charges.
- International Shipping Terms
- For international shipments, delivery timelines may vary depending on customs procedures in the destination country.
- Any import duties, customs fees, or local taxes are the responsibility of the customer and must be paid directly to the local customs authorities upon receipt of the shipment.
- Any import duties, customs fees, or local taxes are the responsibility of the customer and must be paid directly to the local customs authorities upon receipt of the shipment.
- Shipping Restrictions
- We currently do not ship to P.O. Box addresses.
- Certain regions may have shipping restrictions due to local laws or logistics challenges. In such cases, we will notify you and offer a full refund if we cannot deliver to your location.
- Lost or Damaged Packages
- If your package is lost in transit or arrives damaged, please contact us within 7 days of receiving your order.
- We will work with our shipping partners to resolve the issue and, if necessary, arrange for a replacement or refund.
- Contact Us
For any questions or concerns about shipping, please contact our customer service team:
- Email: info@herbsandhugs@gmail.com
- Phone: +91 6282939661
- Customer Service Hours: Monday to Friday (10:00 AM – 6:00 PM)