Privacy Policy
At Herbs & Hugs Ventures Private Limited ("Company", "we", "us"), we prioritize your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Indian laws, including the Information Technology Act, 2000, and associated rules. By accessing our website, www.herbsandhugs.com ("Website"), you consent to the practices described in this policy.- Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register on our Website
- Place an order
- Subscribe to newsletters
- Contact our customer service
Personal information may include, but is not limited to:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details
Non-Personal Information
We may also collect non-personal data such as:
- IP address
- Browser type
- Usage data, including the pages you visit and the time spent on them
This information helps us improve your experience on our Website.
- Use of Your Information
We use the personal data collected for various purposes, including:
- Processing transactions and fulfilling orders
- Sending promotional emails (if opted in)
- Improving our Website and user experience
- Providing customer service
- Complying with legal obligations
- Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service providers: To assist with fulfilling orders, payment processing, and customer support.
- Legal authorities: If required by law, regulation, or governmental request.
- Cookies and Tracking Technologies
We use cookies and similar technologies to collect non-personal information and enhance your browsing experience. Cookies help us:
- Remember your preferences
- Track your interaction with our Website
- Improve security and services
You can control the use of cookies through your browser settings, though disabling cookies may affect your ability to use some features of the Website.
- Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your personal data is no longer needed, we will securely delete or anonymize it.
- Data Security
We implement reasonable security practices and procedures to protect your personal data in compliance with Section 43A of the Information Technology Act and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. These measures include:
- Encryption of sensitive data
- Secure storage of payment information
- Regular security audits
However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
- Your Rights
Under Indian law, you have the right to:
- Access the personal information we hold about you
- Correct inaccuracies in your personal data
- Withdraw consent for data processing (where consent was provided)
- Request the deletion of your data (subject to legal requirements)
You can exercise these rights by contacting us at info@herbsandhugs.com.
- Children’s Privacy
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will delete it promptly.
- Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of the Website after such changes constitutes your consent to the updated policy.
- Governing Law
This Privacy Policy is governed by the laws of India, and any disputes arising from it shall be subject to the jurisdiction of the courts in India.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: info@herbsandhugs.com
- Phone: +91 6282939661