Terms & Conditions
- Acceptance of Terms
By accessing, browsing, or using the Website, including any associated mobile websites or applications, or purchasing any products from Herbs & Hugs Ventures Private Limited (the "Company," "us," or "we"), you agree to be bound by these Terms & Conditions ("T&C"). These T&C apply to all users of the Website, including those who browse, shop, or create an account.
- Privacy Policy
We are committed to safeguarding user privacy and maintaining transparency in how your data is used. Please review our Privacy Policy for more details, as it forms an integral part of these T&C.
- Shipping, Returns & Refunds
For all matters concerning shipping, delivery, returns, and refunds, please refer to our detailed Shipping Policy and Returns & Refunds Policy available on the Website.
- Product Use
By placing an order through the Website, you confirm your agreement with the terms outlined in these T&C. Products sold on the Website, including any samples provided, are for personal use only and may not be resold. We reserve the right to limit the quantity of any products ordered if we believe it violates these T&C or affects our business.
- Product descriptions, colors, and images are provided for informational purposes only. We strive for accuracy but do not guarantee that all information on the Website is error-free.
- Prices and product availability may change without prior notice.
- Proprietary Rights
All intellectual property rights related to the Website, including content, trademarks, and brand names, are owned or licensed by the Company. You may not copy, reproduce, sell, or redistribute any of the Website's content without prior written consent from the Company.
- Account Creation & Security
Users may only create one account ("Account") and are responsible for maintaining its confidentiality. Any unauthorized use of your Account must be reported to us immediately. We reserve the right to terminate or suspend any Account found violating these T&C or at our discretion for reasons deemed appropriate.
- User Conduct
While using the Website, you agree not to:
- Infringe any intellectual property rights of others.
- Engage in abusive, defamatory, or disruptive behavior.
- Upload or transmit harmful technology, such as viruses or malware.
- Attempt unauthorized access to restricted areas of the Website.
- Use the Website for unsolicited advertising or "spam."
- Collect personal data of other users without their consent.
- User Content
You are responsible for any content you submit to the Website, including reviews, comments, or other user-generated content. By submitting content, you grant us an irrevocable, royalty-free, and transferable license to use, modify, or publish such content on any platform. We reserve the right to remove content that violates these T&C or is otherwise inappropriate.
- Taxation
Applicable taxes will be levied on products sold through the Website. The customer is responsible for paying any such taxes as indicated during checkout.
- Indemnification
You agree to indemnify and hold harmless the Company and its affiliates, officers, employees, and agents from any claims, liabilities, or damages arising from your use of the Website, including any violation of these T&C.
- Disclaimers
- The Website and products are provided "as is" and "as available." We do not warrant uninterrupted, secure, or error-free access to the Website.
- Information on the Website is for general informational purposes and is not a substitute for professional advice. We disclaim all warranties, express or implied, including those related to fitness for a particular purpose.
- Limitation of Liability
Our liability is limited to the greater of INR 5000 or the amount you paid for the products. We are not responsible for incidental, indirect, or consequential damages arising from your use of the Website or products.
- Force Majeure
We are not liable for delays or failures due to events beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.
- Termination & Cessation of Operations
We reserve the right to cease operation of the Website or terminate access to any user at our discretion, with or without notice.
- Governing Law & Disputes
These T&C and any related disputes shall be governed by the laws of India, and any legal actions shall be subject to the jurisdiction of the courts in Kerala.
- Changes to T&C
We may update these T&C from time to time. Any changes will be posted on the Website, and continued use of the Website signifies acceptance of these updates.
- Contact Information
For any questions or concerns regarding these T&C, please reach out to:
- Email: info@herbsandhugs.com
- Phone: +91 6282939661
- Hours: Monday - Friday (10:00 AM - 6:00 PM)
This document constitutes an electronic record as defined under the Information Technology Act, 2000 ("IT Act") and complies with the provisions of applicable laws, including the Consumer Protection (E-Commerce) Rules, 2020. It outlines the rules, regulations, privacy policies, and terms and conditions for accessing or using the website www.herbsandhugs.com (the "Website"). This electronic record is generated by a computer system and does not require any physical or digital signatures.